Data Collection for the Credit Owners.

Because if you want to take a classic loan as a consumer, then the SCHUFA (protection community for general credit protection) is one of the most important sources of information, if the banks are about to check the creditworthiness of a potential credit customer. In order to be able to guarantee this and meet its contractual obligations to its affiliated partners – above all the banks – the SCHUFA collects and stores a large amount of data from every consumer. Because exactly these stored data and the credit score calculated from it decide later on whether the consumer receives a loan from his bank or not. But what if the stored data of a person at the Schufa are out of date or even wrong? And if so, what can be done against faulty SCHUFA entries?

The Schufa is a data octopus … and not free from mistakes!

 The Schufa is a data octopus ... and not free from mistakes!

One existing fact is that SCHUFA collects a large amount of data on German consumers and their payment behavior on a daily basis. Be it when a mobile phone contract is concluded, a checking account opened or the television is financed in the electronics market. The SCHUFA learns almost everything about the consumption and payment behavior of German consumers. This information is not in itself disadvantageous – except the feeling of being transparent. However, they will be detrimental to the consumer if, as a result of this and other financial obligations, there are disadvantages for the companies affiliated to Schufa – whether in the form of payment delays, permanently outstanding invoices, etc. So if a consumer comes in financial difficulties, this is usually accompanied by the fact that here immediately represents a corresponding negative feature in the SCHUFA. The creditworthiness is thus “in the basement”. A condition generally known as “negative SCHUFA”.

But beware: Certain data may not save the SCHUFA. These include income data as well as marital status or the name of the employer.

But it is also a fact that with a huge number of sources of information a certain error rate can not be excluded and that is especially true at the SCHUFA.

Faulty SCHUFA data – how?

As already mentioned, SCHUFA collects data and information from a variety of sources. In addition to the debtor lists of the courts, the information comes mainly from the affiliated contractors. Above all, banks, telecommunications companies, energy providers, mail order companies, but also, for example, collection companies, law firms, etc. The crux of the matter, however, is that the data transmitted by the contractors are processed unchecked and unfiltered by the SCHUFA. So it can and often happens that false data or information about a consumer profile appears on the Schufa. For example, this may result in a loan application being erroneously rejected.

Faulty SCHUFA data? That’s the way to go

 Faulty SCHUFA data? That's the way to go

The prerequisite is, of course, that as a consumer you have knowledge of which data is currently stored at SCHUFA at all. For this it is necessary and important to inform yourself about this once a year free of charge. If erroneous entries / notes can be identified from the SCHUFA information, the first step against this is to file a written complaint with the SCHUFA complaint. It is of the utmost importance to substantiate the complaint with appropriate evidence. A written complaint without supporting documents is ineffective! If the complaint, together with verifiable supporting documents, has been received by the SCHUFA, these will normally be examined and, if justified, will be deleted within 3 months.

In case of a dispute with SCHUFA, the Ombudsman can help


However, if the SCHUFA refuses to erase a verifiable erroneous entry because, for example, the supporting documents are not sufficient from SCHUFA’s point of view, then one can turn on the Ombudsman as a consumer. The prerequisite for this is that a clarification attempt with the SCHUFA has been declared to have failed. Switching on the Schufa Ombudsman incurs no costs for consumers. If the Ombudsman comes to the conclusion that the consumer has suffered a disadvantage through the Schufa procedure, he ensures with his arbitral award that the matter is corrected. For example, he can initiate a review of the complaint with the relevant contract partner or, in the event of a justified complaint, initiate the correction of a data record.


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